Account is suspended bc payment didn't go through? Help!

[bkx15]

So my account is on auto-pay but for some reason the payment didn't go through my credit card. I'm really hoping my $120 plan is still on my account. Has anyone had this problem before? Any help at all is appreciated 

[84DerekNg]

@MarieHelene_L I just PM'd you as well because I just got suspended todayas well, thank you!

[dewni]

pm sent

[MarieHelene_L]

Hey @dewni, 

Really sorry to hear that! 

Could you please send me a private message with your phone number and 4-digit PIN number? I'll make sure to have you back up and running as soon as possible 🙂

Thanks, 

Marie

[dewni]

i had the same thing happen to me this morning, and trying to make a manual payment through #611 tells me that it can not authorize a payment to be made... I need my phone for work and I cant even listen to the voicemails being left on my phone.

[MarieHelene_L]

Hey @bkx15,

I'm sorry to hear autopay did not kick in as expected 😞

I replied to your private message a few minutes ago, could you please view your inbox? I'll need some information to be able to enter your account and have this fixed 🙂

Thanks, 

Marie