07-06-2019 02:49 PM - edited 01-05-2022 05:45 AM
The account is locked. My password wont work and it says to contact community for support. I would like to reset my password but I cant
12-18-2019 12:55 PM - edited 12-18-2019 12:55 PM
@mamabyr wrote:I am unable to reset my password. When I tried it offered me a security question that I did not choose in the set up (so I didnt have the answer). It advised my account would be locked for an hour but its been locked for 24 hrs? How do I contact the mod to get a new reset email sent to me? I am a new member.
You can open a ticket through
https://publicmobile.ca.ada.support/chat/ and by typing in "rep".
12-18-2019 10:31 AM
I am unable to reset my password. When I tried it offered me a security question that I did not choose in the set up (so I didnt have the answer). It advised my account would be locked for an hour but its been locked for 24 hrs? How do I contact the mod to get a new reset email sent to me? I am a new member.
07-06-2019 04:45 PM
@NDesai wrote:I just tested the password reset function, and it is working correctly. As i reported before, as long as you are using Gmail, Hotmail, Outlook, Yahoo or iCloud emails, you should get the reset password link within a min of requesting.
I've had same problem before and when I tried the password reset function before it still told me to contact help to unlock, maybe it is fixed now but it was a problem for me too more than once. Maybe it's my old Firefox browser too that's the problem, but in any event I had to contact the Moderator Team via private message each time and they fixed it all for me.
07-06-2019 04:14 PM - edited 07-06-2019 04:15 PM
I just tested the password reset function, and it is working correctly. As i reported before, as long as you are using Gmail, Hotmail, Outlook, Yahoo or iCloud emails, you should get the reset password link within a min of requesting.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
07-06-2019 02:52 PM
You'll may to send a meesage to the Mod Team for help.
07-06-2019 02:52 PM - edited 07-06-2019 02:53 PM
You should send a message to the moderators for their help. .Click this to message them
Please be patient as it could take up to 48 hours for a response...usually much less.