@Pam12 if you have some idea with the password, you can wait an hour. Your account might be just temporary locked for an hour. Or you can still use Forgot password button after the hour wait and try to reset it that way.
if you have no idea the email used or no idea with password and the security question, best is to open ticket with mod:
1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.
2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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To cut down back and forth identify verfication when messaging with Mod, please include:
1. Details of your issue
2. Full name and address on account. ( Or province and postal code for newer accounts.)
3. Email, phone # and pin #.
If you cannot remember your pin # include at least three of the following:
a. Date of birth (n/a on newer accounts.)
b. Last payment, date, amount, type and last 4 digits.
c. Alternate phone number if any.
d. Security question and answer.
e. Plan amount, any add ons or promos on account.
f. Last 4 digits of sim card.
g. Any rewards in your account.
h. Autopay y/n?
i. Account #.
j. Frequently called/texted phone numbers in the last 30 days.
