@2728 wrote:
My credit card has been charged twice for Jan
Hello @2728
Please contact your bank or credit card company FIRST to make sure it's an actual double charge and NOT a pending charge. If it IS indeed a double charge, here is how you contact a CS Agent for a refund.
Just note, according to CS Agents I've spoken with, it can take close to 30 days to get a refund on your credit card. Credits are applied to your account within minutes.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
