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Lost number due to forget to resume subcription

Luna105
Great Neighbour / Super Voisin

Hi all, I appreciate all the help. My case is I paused the subcription to hold my phone number while I go abroad but I forgot to resume it within 90 days so now I lost my number. Is there anyway to get back my number? 

Thank you so much

3 REPLIES 3

cellphoneuser1
Mayor / Maire

@Luna105 wrote:

Hi all, I appreciate all the help. My case is I paused the subcription to hold my phone number while I go abroad but I forgot to resume it within 90 days so now I lost my number. Is there anyway to get back my number? 

Thank you so much


Call the number to see if it rings.  If it's in service or if somebody answers, you can't get the nubmer back.

hTideGnow
Mayor / Maire

hi @Luna105 if not too long, there is a chance PM support can still help,  you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Chalupa_Batman
Mayor / Maire

@Luna105 wrote:

Hi all, I appreciate all the help. My case is I paused the subcription to hold my phone number while I go abroad but I forgot to resume it within 90 days so now I lost my number. Is there anyway to get back my number? 

Thank you so much


Hi @Luna105 

It depends. My first thought is no. If the number belonged to another service before, for example you ported it from another phone provider, it may have gone back to them. It's usually gone after 90 days. You can always reach out to a CS Agent and see if the number is still available.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

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