Account activation request has failed

[alvaro1]

Hi there,

Just activated my sim card and although it seemed to take payment, a message stating "Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance."

popped up in red letters. 

I'm not able to log in into my account and my PM sim card is not active. 

Please help

Thanks

[Mana]

Yes, unfortunately. There's not much you can do for now but to contact one of the mods

[alvaro1]

So only solution is message a MOD and wait I guess?

[Mana]

Since you have already activated the sim, you can't reactivate it, thats why you are getting that error message.

[alvaro1]

So basically re-do the activation but with a new number and then port it?

Just tried to do a new activation with the same Sim card and it says invalid Sim.

Not sure what else I can do?

Thanks

[Rockdaddy22]

I just hate that when you get a new number then port, it won't let get referrals without a mods help. These 🐜🐜 really suck 😞

[Luddite · Accepted solution]

@alvaro1 You have caught one of the activation bugs and need to follow this procedure:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

If you are planning to transfer a number to Public Mobile DO NOT do that when activating. Take a temporary number and initiate the transfer from tour account once you are sure everything is working. Do not close your old account; that happens automatically.

Check your credit card to see if a payment has been taken. If yes, do not pay again.

Another post worth reading:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m...

[alvaro1]

Thanks have edited the message

[xCameron94x]

you shouldnt post your account # on here

[Mana]

There may be a problem with the servers.

When did you buy your sim?