Account Support Re: Security

[AmyLitynsky]

Hello,

I am looking for support regarding my services with PM RE: Sercurity concerns specific to my plan, number, device and data. 

I’m not sure what to ask specifically as my situation is complex and difficult to troubleshoot and get verifiable information per my concerns regarding my service/account.

1. I need to support in diagnostics to find any breach of my account, device  and data.

2. I can’t seem to find how to get this level of support and to help me troubleshoot my specific issues regarding privacy and security 

would there be anyone able to direct me or assist me with such needed assistance and support?

I appreciate any direct assistance.

cheers!

[AmyLitynsky]

Thank you, support has reached out to me. 

[AmyLitynsky]

Thank you for the guidance! Much appreciated 🙏

[hTideGnow]

hi @AmyLitynsky 

now sure how PM support agent will help but I guess they will check with their team.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage