04-24-2024 11:32 AM
I can't login to may account because the eversafe security code is being sent to the incorrect number.
04-24-2024 02:19 PM
Great!
Have a good day!
04-24-2024 02:14 PM
thanks for your help, i was able to get it fixed.
04-24-2024 01:07 PM
I had the same issue when I signed up. You get a temporary number when you sign up then the PM agent helps you port your old number from your previous carrier. However, Eversafe doesn’t change it automatically. I had to change it myself on the Eversafe profile page. In the meantime, if your trying to log in, I’m assuming you are choosing the option “didn’t get code” when they send it to wrong number, so you can send it to your e-mail (unfortunately the default is always text to your phone).
04-24-2024 11:33 AM
@catlady58 get support to fix by
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437