Account Activation

[BhawnaSharma]

I do have an phone plan with public mobile and I did not used for 5 months and now I tried to activate my plan and it does not allow me. Please guide me.

[hTideGnow]

hi @BhawnaSharma 

the account likely closed, but call 1-855-4PUBLIC and enter your number to confirm.  If it cannot find the account, then it is closed

[Handy1]

@BhawnaSharma  When your plan is suspended more then 90 days it automatically closes , you need to get new SIM card and new email and create new account unfortunately 

[Chalupa_Batman]

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@BhawnaSharma wrote:

I do have an phone plan with public mobile and I did not used for 5 months and now I tried to activate my plan and it does not allow me. Please guide me.

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Hello @BhawnaSharma 

Your account is now closed and the phone number you previously had, are gone.

You will have to start a whole new account and you will require a new SIM card as SIM cards are one time use only with Public Mobile. If your phone accepts, you can always get an eSIM. Check first.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/ 

[hairbag1]

@BhawnaSharma 

if it hasn't been used and paid for 5 mos, your account is deactivated. You need a new sim to start a new account and you gotta use a different email address too.

added...dial 611 using your cell to hear status of the account. If you have no account, then you'll need to start over with a new sim. (but esim is free for new activations)