Accessing cellular network

[Marty441]

I have intermittent connection when dialing out from my home. 

[Marty441]

Submitted a ticket, thanks.

[hTideGnow]

hi @Marty441 while Telus has not started decommission 3G in BC, they are changing some network towers from 3G to 5G , so it could be the reason 

but ask PM agent to check and refresh your account first

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[Marty441]

I am in BC and my phone worked normally for the last few years. Problems started a week ago.

[Socrates8567]

---

@Marty441 wrote:

Yes phone calls only. Samsung S20 5G.

I was disconnected from mobile network, then reset.  Reconnected to mobile network,  but lost wifi connectivity,  so reconnected that again.

Still can't phone out.

---

The Samsung S20 won't work with the Public Mobile network. You will need a different phone.

[hTideGnow]

hi @Marty441 are you in Manitoba? 

this phone does not have VoLTE support with PM and would have trouble for calls if you are in Manitoba 

even if you are not in Manitoba you might still have problem using this call if the area lacks 3G 

[Marty441]

I am connected to PM network, and did reboot first. 

[Marty441]

Yes phone calls only. Samsung S20 5G.

I was disconnected from mobile network, then reset.  Reconnected to mobile network,  but lost wifi connectivity,  so reconnected that again.

Still can't phone out.

[Socrates8567]

Intermittent connection while dialing out from home on Public Mobile is often caused by a poor handoff between the LTE (data) and 3G (voice) networks, or physical interference within your house.

Briefly turning Airplane Mode on for 30 seconds and then off. It forces your device to scan for the strongest nearby tower.

[hTideGnow]

hi @Marty441 phone calls only? does the phone show connected to PM network? and what phone do you have? 

try Reboot phone and click Reset Network Settings and make calls again