A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
@Sully76 did you leave old providers SIM card in the phone to reply YES to the confirmation text to port ? Or miss the text completely ? If so no worries there’s a number for live support that can the trigger the port request for you . Will send it private message as we not allowed o post it here and get it fixed then you will get code sent to the right number
I think what the issue is here is you didn't fully complete your signing up yet. You signed up online I assume? Did you get a phone number already with PM? If you haven't finished your sign up, you have to download the app to the phone to finish off the process. Then once that's done and you get a number, then the send to email or text will work.
No need to contact a CS Agent for this. It's super easy to do and we're here to help.
@Sully76 Do you see an option for “ didn’t get code “ ? Tap it and you should be able to get option to send code to email instead . If not luck use this first link to support to help
send a private message To CS_Agents click
VVVVV Link below VVVVV