About the case for SIM card not valid

[Selina2]

I have already set up an account, and when I type the 19-digits number on SIM card, it shows it is not valid. I want you to solve this technical problem. Thank you so much!

[softech]

@Selina2 

each sim card is only good for the provider itself, hence, a Koodo sim card can only be used for Koodo.  You Koodo sim card cannot be used for activating Public Mobile

you can buy a PM sim card from Telus/Koodo/Mobile Klnik store for $10  or via Amazon ( https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG ) for $4

[Selina2]

I am using this SIM card right now but through different company which is Koodo.

[softech]

@Selina2 

is this a brand new PM sim card never used?  Sim cards are one time activation only.  If it was used before, it cannot be reused

but if you bought the sim card and it is supposed to be new, then you can either bring it back to the shop you got it (if you got it from a store), or open ticket with PM support and ask them to help if you got it via PM online

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    

[Handy1]

@Selina2  

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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