About Reward

[Harriet2023]

I have pay bill with pre authorized payment. Why I don’t get the reward credits every month?

[esjliv]

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@Harriet2023 wrote:

I activated in January 2023

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Yeah sorry, only old rewards program will offer the $2 autopay reward, and you cannot go from new to old rewards program. Since you activate after January 25, 2022, you are only eligible for new Public Points rewards.

I understand there is still wording that Public has out there making it seem like anyone is eligible, but this is not the case.

[hTideGnow]

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@Harriet2023 wrote:

I activated in January 2023

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HI @Harriet2023   then you are on Public Points.  You get rewards points and not rewards credit

check your rewards here https://www.publicmobile.ca/myrewards

Generally, you can redeem 15 points $15 bill credit .  Or you can use the points to buy add-ons

[Harriet2023]

I activated in January 2023

[hTideGnow]

thanks @esjliv   changed

[XionBunny]

honestly, the number one thing that seems to confuse people is that legacy marketing floating around by word of mouth, those legacy folk who end up trying to get referrals don't communicate that properly.

[esjliv]

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@hTideGnow wrote:

HI @Harriet2023   if you joined after Jan 2021, you are on Public Points.  the rewards is in Public points and you need to collect it to get what you need (like $15 bill credit)

check the My Rewards site for the rewards point you got

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Add another 12 month @hTideGnow  😛

[esjliv · Accepted solution]

@Harriet2023 - if you activated after January January 25, 2022 then you are automatically in the new Public Points. With this, you are also not eligible for the autopay reward of $2 as this is not included with the new rewards system.

[dust2dust]

Did you get a welcome email mentioning a $2 reward? If so then I firmly believe you should get it...once.

[hTideGnow]

HI @Harriet2023   if you joined after Jan 2022, you are on Public Points.  the rewards is in Public points and you need to collect it to get what you need (like $15 bill credit)

check the My Rewards site for the rewards point you got

[computergeek541]

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@Harriet2023 wrote:

I have pay bill with pre authorized payment. Why I don’t get the reward credits every month?

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If you are on the points system, there is no discount for using pre-authorized payments.