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ANGRY cannot login into my account! to view usage, & forced to setup a new email to get support

schaler
Great Neighbour / Super Voisin

I have/had a public mobile account which I access via web and I went to public mobile login 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-to-my-account/td-p/1213963

and selected My Account, put in my email address and password, and was told wrong password, (which it was not), but I went through the process of resetting, did the veresafe thing it took me back to login again so put in my email then new password and told password invalid and so was forced to redo the reset again. Did that 3 or 4 times and only went in circles. 

Now I had to create a new email so as to get to get help. ALSO tried to get into my other account (my partners), and was LOCKED out of it after two attempts.  SO NOW WE CANNOT VIEW EITHER OF ACCOUNT TO VERIFY OUR USEAGE, FOR DATA AND TEXT AND CALLS!!!!

1 REPLY 1

hairbag1
Mayor / Maire

@schaler 

you'll need help for Customer Support...use this link to start the process...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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