@t_kinghorn wrote:
contacted a cs agent. Just wondering if I can cancel my account and subscription instead so I can sign up with another company and have my phone number transferred to them, as I already have a sim card for them
Just note, none of us are employees for the company. We are all customers like you.
When you get a response back from a CS Agent, advise them you've changed your mind and you'd like to cancel the subscription since you haven't activated it yet. They are obligated to do so. With regards to your phone number, that's another thing. If it's already successfully ported to Public Mobile, it's now with them and you may have to swallow whatever fee you paid and then activate your account. Then you can port out to that other company at the end of the cycle if you choose. Did you get a port request from the service you're with now? If so, did you say YES? If you haven't replied yet, you can say NO and the number will still be with them. But if you said yes, the number may already be with PM. Make sense?
