ADMIN

[irishman4]

Is there a simple way to contact admin.  and get an answer same day..!!!!

[Greego]

Just send a private message to CS_Agent.

[softech]

@irishman4   yes, the chatbot take a bit of time, but it is a quicker way to get Agent's attention  🙂

and of course, if you tried chatbot and unable to submit ticket, you can direct message PM support as well

Or, do you mind to share your question?  if it is not payment issue, but more how to use the service, maybe we can help

[irishman4]

It's ok found a Solution , by Softech  how to do it with chabot ...very special to get some help

1-submit a ticket  2-contact us. 3-other 4-click here to submit a ticket.....too many steps for a simple demand..!!!

[Hollister · Accepted solution]

@irishman4 

Your only other option is to private message an agent:

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[irishman4]

No good taking me to Simon chat..!!! i need to contact Admin.

[Hollister]

@irishman4 

All contact is online. To contact an agent use the Get Help link at the top.

Edit: it may take up to 48 hours for an agent to contact you.