ACTIVE MY NEW ESIM

[QUOCBAO]

Hello,

I have switched my number xxxxxxxxxxxx from Roger to Public Mobile. But Roger informed me that my phone number still in their system and they charged me. I purchased Public mobile esim and downloaded app, subcribtion, confirmed to switched to Public mobile. 

Please help to check 

[QUOCBAO]

Thanks

[Handy1]

No worries @QUOCBAO  @computergeek541  already took care of it for you and edited it out 🙂

[QUOCBAO]

Thanks for your advice. I am trying to edit by click on arrow in my message but I don't see Edit. Could you please show where the arrow. thanks

[TheSterlinger]

Please keep in mind this is a public community and refrain from putting any personal information such as phone numbers, email addresses and more. Please edit it and remove your phone number. To do so click the arrow and press edit. 

[Handy1 · Accepted solution]

@QUOCBAO  Did you not leave Roger’s SIM card in phone to reply YES to the confirmation text to port ?  No worries  I’ll send you the porting team number private message and they can re trigger the port request for you