ACTIVATE

[Bella_Liu]

Hello, I activated a sim card but the phone is not connecting, please help me!
My user name is : xxxxxxxxxxxxx@gmail.com

my number is :587-xxx-xxxx
I paid the monthly fee yesterday, but it's still not working today. I don't know why, please help me. thank you!

Bella  

Edit by Dunkman: removed personal information

[Handy1]

@Bella_Liu  Please submit ticket with support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Bella_Liu]

I chose a new number and it was charged, but the call could not be connected. Put in a cell phone card and the call still won't go through. I can receive emails from Public Mobile, but the phone cannot receive verification text messages from Public Mobile.
BELLA 

[BKNS27]

@Bella_Liu 

Try rebooting your phone by powering off then power back on. If 

[Dunkman]

@Bella_Liu 

More details will be needed.

Did you port a number from another carrier?  Or choose another new number?

What happens when you put the SIM card in the phone?  

Did you get a welcome email from Public mobile? Was your credit card charged?  

More details the better. 

[hTideGnow]

Hi @Bella_Liu is it not connecting or you have an error?

submit a ticket with cs agent for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Bella_Liu   Tap the down arrow by time stamp in your post and edit out your personal info this is public forum and we are just customers like you trying to help . Have you rebooted the phone or tried to reset network settings ? If no luck still please submit ticket with support to help 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437