When you do the change does it show "Promotion" $5 off $35?
If it does then do "Yes change my plan"
The terms of that promotion say "Step #2. Your $5 monthly discount will automatically be applied to your account"
Which basically means when you actually start that plan on Dec 16th..
It will not show the $5 discount or anything as in a credit until the system actually puts you in the plan.
So and payment due date (if yours is the 16th) then early morning around 2am EST the system will start changing your plan. Like every other renewal. It will first apply any rewards to your balance ($2 auto-pay reward) you need to be on auto-pay to get it at $28. Then the system will switch your plan..deduct any "available" balance and then charge your credit card for remaining owed. In the afternoon the system should update everything correctly as there is an entire process.
Account will go from
- Active to Expired.
- Expired to suspended with this note
- Then once everything updates in the afternoon it will go from Suspended back to active.
As long as your phone still works during that time just ignore your account until it's back to active in the afternoon.
I would suggest something to you though. Sometimes when changing a plan at next renewal the system still sees your old plan. ( I don't know what plan you're currently on. If it's a higher amount or lower)... but it is recommended for the first payment at a plan change to manually add the money to your account (in this case $35) to ensure all goes smoothly and no interruptions of phone service.
Don't worry you will still get your autoplay reward credited and any other rewards. You will also get anything else owed to you in your available balance. Then those funds will be used on your next payment due date in mid January.
Example. If your balance was $10 extra after everything on the 16th..then at payment due date in January the system will first credit rewards again (another $2 auto-pay) plus any other rewards. Debit that from your plan amount first and then charge your card the remaining amount owed. So it will all add up in the end.
It's up to you if you want to manually add the funds for this due date or not so the "change at next renewal" goes smoothly.
If you do click "Make a payment" then there will be a dropdown next to amount. Select "Other".. then manually type $35. Submit and it will be processed in your account..
You don't have to if you don't want to. Many have no issues when doing a change at next renewal but now and then the system can be screwy abit.
If everything works out on the 16th in afternoon for your new plan than great. If it doesn't then you'd have to contact mods.
You're in Quebec I presume?
If you log into your account and click change plan.
Then select the $35 plan and important click change at next renewal.
A pop up will display before confirming the change like the below.
Confirm if it shows like my screenshot.
$35 minus $5 discount. Making the plan $30...then your auto-pay reward of $2 brings it to $28.
If it shows that then click "Yes change my plan".
At payment due date you'll be charged for that new plan and it will start then.
Keep us posted!
Taking one for the team. And thanks for the tip, I have enough in my account 🙂
