90 min window passed for phone number transfer

[Reneevandermeer]

I need a customer service agent to contact me so i can get a new phone number transfer link

Thanks

Renee

[esjliv]

@Reneevandermeer  - your 'new phone number' comment conflicts with what I think about when porting over a number from another provider. But, maybe you mean new account..

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive calls from. 
• Landline/voip ports can take 3+ days.

When the incoming calls stop that is a good indication the port is complete.

If still issues (and, if that number @JK8 provided didn't help you first) submit a ticket with Public Mobile representatives for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[softech]

@Reneevandermeer   Try to cal lthe number that @JK8  sent you and they can confirm the poritng status.  But call tomorrow after 10 or 11EST to talk to live support (if you call now, there will only be automated system answering the call)

[BKNS27]

@Reneevandermeer 

The reason that you didn’t get the text is because you didn’t leave the old SIM in the phone.
You will need to contact a CS_Agent to restart the porting process by SIMon Chatbot or private messaging on this Community page.

[dust2dust]

Leave the old sim in a phone to do the reply.

[JK8 · Accepted solution]

@Reneevandermeer 

I will pm you the number. Check envelope icon top right.