09-23-2017 05:51 PM - edited 01-05-2022 03:18 AM
If i sign up for a 90days payment method, can i leave the plan in first month (before the 90 days) and get the remind refunded?
Solved! Go to Solution.
09-24-2017 04:32 PM
Hi wendigo,
Thank you for reaching out to us.
Unfortunately, we are using prepaid service and they are non-refundable.
I hope that I answer your question.
Cheers
Abdoulaye
09-24-2017 04:23 PM
has been confirmed multiple times.
Or you can try to appeal to the mods.
Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number
09-23-2017 09:56 PM
have been comfired by MODs?
09-23-2017 09:55 PM
I see. I did not know it is a contract. okay,
09-23-2017 06:54 PM
Think of each 90/30 day period as a mini contract, with the option to renew again and again with the same terms.
09-23-2017 05:55 PM
@wendigo, no you can't. it is a prepaid service. You pay for 90 days and PM commits to providing service for that 90 days. If you leave you will not get any refund.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *