8uv1 error message

[ERose]

when attempting to dial a Canadian phone number, get 8UV1 error message. Have reset my phone, have done an on/off of airplane mode, also a 'hard' reset on my iphone. My account is up to date, etc. what can i do to stop this happening?

[maple_leaf]

Thanks for the update @Chalupa_Batman . I was wondering.

[Chalupa_Batman]

Looks like the problem was solved. A CS Agent was able to reset their network and things went back to normal. 

Great to hear @ERose is back up and running properly. 

[ERose]

Just sent request to CS Agent. Thanks for your help!

[hTideGnow · Accepted solution]

HI @ERose 

still not fixed? did you submit a ticket with PM agent yet?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ERose]

called with my husband's phone, also Public Mobile, and got thru with no problem.

[maple_leaf]

Hello @ERose , I found an older thread in the Community re: 8UV1 from late 2022:

https://productioncommunity.publicmobile.ca/t5/Get-Support/8uv1-Your-call-cannot-be-completed-as-dia...

Seems 8UV1 occurs during high call volume on the Telus/PM network. In this other example, it was only happening with calls made to toll-free 833 numbers. I didn't see a resolution listed within this older thread, but perhaps it resolved itself if it is a telephone network traffic error code. My suggestion if it continues, is to contact a Customer Support Agent for further assistance. I've included a link below:

Private Message to a CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps.

[dust2dust]

Can you call the same number from another phone and what are the results?

[ERose]

I have ensured my call display number is on.

[ERose]

No, did not work after reboot. same message.

[ERose]

I have tried both ways and still get same error message.

[dust2dust]

Do you possibly have your call display off that others will see private caller when you call?

[hTideGnow]

HI@ERose 

Please try with and without the 1 in front of the 10 digits number, try both and it might work

[Chalupa_Batman]

Did you try going to settings, network settings, turn off automatic and choose Public Mobile. Then reboot. let us know if that works.