“8UV1….your call cannot be completed as dialled.”

[TH04]

This only occurs with one Vancouver Telus home phone number. I can connect with several other “home” numbers without issue. Searching the Internet has not provided a solution. 

[JK8]

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@esjliv wrote:

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@JK8 wrote:

@TH04 

Confirm that you are not blocked on the other end. My mom had a landline with a Panasonic cordless phone. She somehow accidentally blocked my number. It took me a while to figure out she had done this.

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@JK8 wouldn't blocked numbers go to voicemail though?

I haven't had a landline in some time. So maybe they are different.

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That is only if you have paid for the voicemail option on the landline. 

[esjliv]

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@JK8 wrote:

@TH04 

Confirm that you are not blocked on the other end. My mom had a landline with a Panasonic cordless phone. She somehow accidentally blocked my number. It took me a while to figure out she had done this.

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@JK8 wouldn't blocked numbers go to voicemail though?

I haven't had a landline in some time. So maybe they are different.

[JK8]

@TH04 

Confirm that you are not blocked on the other end. My mom had a landline with a Panasonic cordless phone. She somehow accidentally blocked my number. It took me a while to figure out she had done this.

[esjliv]

@TH04  - if other people can call this Telus home phone number without issue, then it is an issue on one of the ends.

After exhausting all your troubleshooting options, can you get the person with the Telus number to call Telus and ask them to see why your particular number cannot connect

OR/And

see what Public Mobile supports says about this: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

[TH04]

Family members who live in the Lower Mainland have no problems connecting. 

[JK8]

@TH04 

Try calling that number using a different phone or have someone else call it to see if the call connects.

[TH04]

Thanks. No idea if my friend has other friends who Public Mobile. 

[TH04]

All of my numbers have a “1” placed in front of the 10 digit number. 

[TH04]

Thanks for the suggestion but this has been happening for several weeks. All of my other calls to home phones in Vancouver connect without issue. 

[esjliv]

@TH04  - that message normally means, as I understand it, that the network is busy or down for that number or area.

But, if this is happening consistently with the same number that is odd.

Do you know if other Public Mobile customers can call it?

[hTideGnow]

Hi @TH04 that might be an error due to network being busy.   Reboot the phone once, Try again in couple minutes

[TH04]

Thanks. I will try this. As I live in the Fraser Valley and make frequent calls to Vancouver Telus and Shaw home phones this issue only occurs with one Telus home phone. 

[esjliv]

@TH04  - try a reboot of your phone, or toggle in/out of airplane mode.

You may also try to perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If you just activated a new Public Mobile account, this could just be temporary, and hopefully will be fixed on its own very soon.

[JK8]

@TH04 

Can you try putting a 1 in front of the number. Can you call this number from another phone?