8 Days - No Service after renewal date

[JMCD]

Hello,

I switched to the promo plan about a month ago which took effect on the 27th. I had some service until Tuesday until it stopped completely. I didn't notice right away as my text showed as sent and I didn't need to make any calls. My account is in good standing, my credit card has been billed, but my account shows a credit of $101. There are some strange credits/debits that happened all the way up to the 30th which is when I PM'ed the mods asking for help. I put my credentials in those PMs. Please help!

[Rockdaddy22]

😝

[JMCD]

At least it isn't a necessity 😛

[Rockdaddy22]

Unfortunately you'll have to contact a mod for that lol

[JMCD]

I did miss somethings guys, my LD minutes are missing from my account. I also don't have any history so I'm assuming my account was reset. I had purchased the $8/200min package maybe 2 months ago. Not really sure how much I had left, but I don't think I used more than 15-20 minutes of it. Any ideas?

[JMCD]

I'm sure I will. This was my third renewal and the only major issue I've had.

[imm1304]

I am happy for you @JMCD!  Hope you have a troublefree experience moving forward just like me.  See you around the community.  

[Rockdaddy22]

I'm glad everything worked out:)

[JMCD]

Woohoo! Thanks Shazia, everything is working now. Thank you for pushing my renewal date forward as well. 🙂

[Rockdaddy22]

🙂

[Shazia_K · Accepted solution]

Hello @JMCD, 

Sorry for the long wait, 

Can you please reboot your phone? everything should be functional.

Thanks,

Shazia

[Rockdaddy22]

@Shazia_K here's someone who has no service. If you have time today to take a look that would be great.

[Rockdaddy22]

Hopefully we can get it fixed today

[JMCD]

No change today, fingers crossed for tomorrow!

[Tino_M]

@Shazia_K@Mary_M@Caroline_D Just let our Mods help you for this. Good luck

[JMCD]

I've got SIPDroid which let's me access my homeline voip.ms line and I'm at least able to access my voicemail that way. Thanks for the tip though!

[imm1304]

Thanks, @JMCD.

And I wish your service back up and running soon.  

Are you using any back up strategy?  Fongo app will allow you to make free calls and have a phone number people can reach you at while you are on wifi.  

[JMCD]

Well I hope it's painfree for you! At the very least I'm sure the wait times will be normal by then. A few of my friends have switched too but had no issues.

[imm1304]

This is worrisome.  I have same type of plan change on renewal coming up in couple of weeks for one of the lines.  😞