6UT1 error message

[HPS1]

Trying to resolve the 6UT1 "number you are trying to reach is not in service" error message when trying to make outgoing calls. I've tried all the suggested fixes with no luck. I've had the issue for some time but am just now getting around to try to fix it.

[hTideGnow]

Hi @HPS1 

can you receive inbound calls?

reboot the phone  and  try different numbers

[Handy1]

@HPS1  Try resetting network settings . It can you try SIM card in another phone to test . If no luck please submit ticket with support to investigate for you 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@HPS1 

you tried reboot the phone?

tried to add 1 in front of the 10 digits number?

if you have another phone around, try the PM sim card there, it can force a sim reprovision and can resolve the issue

if nothing helps, please engage support by messaging them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[HPS1]

No. I've had an account for a number of years.