6UC2 - number not activated

[lhewson]

I have activated my account and Telus cut off service.  I inserted the new activated sim to my unlocked phone but when someone calls it says 6UC2 - number not in service, and wont let me make outgoing calls either. What am I missing? 

[computergeek541]

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@lhewson wrote:

I called them and said porting complete for both telus and public mobile

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ok. - this means that's it's a Public Mobile account issue. Please use the instructions from earlier to contact the moderators.

[lhewson]

I called them and said porting complete for both telus and public mobile

[Dunkman]

@lhewson 

As mentioned above, call the Telus porting team first to see if they can help.

Here is some more additional information about porting process:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[lhewson]

Yes I asked for the number to be transferred and have restarted my phone a few times. 

[computergeek541]

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@lhewson wrote:

I have activated my account and Telus cut off service.  I inserted the new activated sim to my unlocked phone but when someone calls it says 6UC2 - number not in service, and wont let me make outgoing calls either. What am I missing? 

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Did you ask for the number to be transfered from Telus Mobility? This sounds to be a provisioning issue, but first try restarting your device. If that doesn't do anything, please open a ticket by going to: https://pubolicmobile.ca/chatbot

You could also try calling ****** to see if something unexpected happened because of the number porting.