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*611 not working to Top up

Great Neighbour / Super Voisin

I am trying to top up as I do usually every month with a voucher but *611 not letting me enter the 12 number PIN


Deputy Mayor / Adjoint au Maire


If calling either number several times won't let you in and you can't access self serve....and your renewal is tonight then contact customer support to add it for you. Otherwise your only other option is a RTP (real time payments) available at Canadian Tire gas bars and Esso /Mobil stations for a $1 fee. See these reference posts....

Mayor / Maire


PM has been having trouble with *611 for couple days

Try calling from another phone 1.855.4PUBLIC, then enter your phone number and it will work like *611


if you still unable to get via it using 1.855 number, maybe login My Account and load the voucher that way