6 digit code

[kelvin_kelvin]

Hello, 

I am new customer , I didn't received the 6 digit code to new my identity. 

Thank you for your help 

[hTideGnow · Accepted solution]

hi @kelvin_kelvin Porting number?  is the old one still working? maybe it sent to the old one?

if not, out in the PM sim, reboot phone once more and Reset Network Settings and try again

if same , ask support agent to check, you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage