05-31-2023 04:09 PM
I have a 5G plan and I am not getting 5 g on the network.
05-31-2023 04:27 PM
Yes I have used it in Florida with an Esimm and it does 5 G. The model of the phone is Samsung Galaxy S20+ 5g.
05-31-2023 04:26 PM
Its a Samsung Galaxy S20 + 5g from the USA. I was living in Utah and I have had it for 2.5 years. I went to the US and used an Esimm and the 5G worked on that phone.
05-31-2023 04:17 PM
@gbranscombe1963 , go into settings, Into your Network and look for preferred Network type
If it lacks 5G, then You may have a problem
At that point, You might have to Contact a PM CSA and inquire what can be done
05-31-2023 04:12 PM
hi @gbranscombe1963 what phone you have?
is your phone even 5G compatible?
@gbranscombe1963 See info. about the speeds and how to access 5G here: https://www.publicmobile.ca/en/ns/get-help/articles/speed-tiers
My network mode is greyed out. I cant change it
05-31-2023 04:11 PM
What Phone do you have?
Brand, How new, is it 5G Compatible?
What about the Specs as well?
05-31-2023 04:10 PM
hi @gbranscombe1963 you have a 5G plan?
and change network mode to 5G and test
