09-28-2026 03:03 PM
Does my Galaxy A17 phone qualify for the lower rate for 5G
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09-28-2026 03:12 PM - edited 09-28-2026 03:12 PM
yes, A17 is on PM's VoLTE whitelist. With this new phone, the $5 surcharge will be removed
Please note that it usually can take as many as 30 days for the system to update with your new phone and drop the $5 surcharge
But if you still see the charge on your next payment, you can ask PM to manually update it and reverse the charge. Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account. Select Start a Chat to begin:
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre