5G service

[LinKinney]

I upgraded my account several months ago. I am not getting 5G service

[Phil_Adelphus]

@LinKinney   iPhone 11 is not a 5G phone, only iPhone 12 and newer can do 5G.  But you should still get good enough speeds on LTE with a 5G plan.  I've got almost up to the 5G cap on LTE with my iPhone.

[LinKinney]

I have an iPhone 11

[BKNS27]

@LinKinney 

Is your phone 5G compatible? Older phone are not 5G compatible so what is the make and model of your phone so we can check for you.

[Phil_Adelphus]

@LinKinney   In addition to what's already said, your phone has to be capable and you have to be where there is 5G coverage.  I have a 5G capable phone but at home its always shows LTE, but I do get 5G when out and about.  What speed does your phone actually say at the top?

[slusagm]

is your network mode set to 3G or 4G? try Automatic and 5G

[hTideGnow]

HI @LinKinney 

what phone do you have? 

and go to network mode and try changing to 5G and see if it connects.  if so, try Automatic