5G promotion

[Swong11]

Newbie here...I am a new customer and I signed up back in January.  There was a promotion to get second month free and and data top up.  I don’t see either on my account???

[HALIMACS]

@Swong11 

Did you sign up for the Boxing Day or the New Year's version?

Boxing Day had BOTH online and in store activations as eligible; New Year's was only for online activations. 

Here were the specifics of the New Year's Promo:

"This offer is available to new customers only. Rules and conditions apply.

5GB Free Data Plan Eligibility:

• Quebec: Customers must activate on any plan of $23 or higher
• Rest of Canada: Customers must activate on any plan of $25 or higher

*Second month free promo applies to new activations on all plans. 

How to Get this Offer: 

1. Submit your email address here 
2. Receive a confirmation message that the email address you’ve submitted is now eligible for the offer.
3. Activate on any plan online before February 8, 2021, 11:59PM EST to redeem this offer."

[hTideGnow · Accepted solution]

@Swong11 

What kind of plan did you activate? plan of $25 or higher ?

Did you submit your email ahead, got the confirmation and use the same email for activation?

If you did, you can check with Mod to confirm, they can add it back if you meet all the requirements:

To open a ticket with mod, click on the Bubble or directly at : https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437