4G 1GB special offer - updated plan not there

[DNA551]

Last month Public sent me a text about a limited time offer for a 4G 1GB subscription plan for $18, which I accepted and got a confirmation text of the new plan. 

However, when I check the MANAGE SUBSCRIPTION section of my account it states the "Upcoming Subscription (Active Oct. 27, 2025)" with the new plan details, but when I check the "Usage Overview" it shows the current plan details with usage information related to my former plan.  How do I resolve this problem?

[samsunga31]

Hello.

I have read here on the forums that cache issues are big problems on the website and their apps. I also read that using the phone app has a better chance of accuracy. When you are on the Overview page on the app, you just need to pull from the top and swipe down to the bottom to refresh the page. And if you are on Android, you just need the clear the app cache and reboot to refresh stats.

[hTideGnow]

HI  @DNA551 

Definitely a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage