$45 plan gone

[DwayneH]

I requested a change from the $39 plan to the $45 promotional plan, to start at end of my current billing cycle, instead of immediately. It looks like the $45 plan is removed, and the change request doesn't appear in my account anymore.  Will my change request be honoured?

[hTideGnow]

HI @DwayneH 

all good.  You can take a screenshot and save it as a proof just in case

[dust2dust]

Take a screenshot just in case there's a problem.

[DwayneH]

Wow great responses, I found where it shows pending, and it's still there, thanks.

[hTideGnow · Accepted solution]

HI @DwayneH 

the $45 plan is there on My Account

when is it going to be your new renewal date?  Login My Account once more using Incognit/Private/Secret mode, maybe it is scheduled already and hence you cannot see it there as a choice

[dust2dust]

Did you get a screenshot of the scheduled plan change when it was there? There were stories in the past where scheduled plan changes were removed when the plan was removed. This goes against historical practice where they used to honour those plan changes.

[Handy1]

@DwayneH  Also when you log into your account and go to subscriptions add on page should so your upcoming change . And look something like this 

[JRod]

@DwayneH 

You can always reach out to support to confirm with them! 

The below link will allow you to private message a customer support agent directly in order to get support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in. 

[Handy1]

@DwayneH  Did it just renew check like this 

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info 

the plan is still there and available . But you can ask support what’s up also 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@DwayneH 

if you set it to Change at next Renewal, you should see that plan on your account on renewal day.

added pic