@computergeek541wrote:
I could write the annoucement now.
Step 1: Greet the customer and thank them for being a customer.
Dear community,
We, at Public Mobile like to thank all customers for being customers.
Step 2: Acknowledge changes to the price of the $120 promo plan.
Effective your next billing date after March 20, 2018, the price of the Fall Promo 2016 plan will increase from $120 to $150 per 90 days.
Step 3: Deflect by saying how Public Mobile offers great pricing to suit a wide variety of customers.
Public Mobile is comitted to bringing the best value to customers of the wireless industry. We understand that these changes may not suit all customers, so we'd like to take this time to remind customers of the other price plans that we offer. (the announcement would then probably go on about how customers can keep about a $120 price for 90 days by switching to a 6 or 12 GB 3g plan).
Step 4: Make the Koodo pitch and convince customer how it's a good thing.
We have a great offer for you from our friends at Koodo. For a limited time, sign up until March 15, 2018 (or whatever date it was) and receive unlmited Canada-wide calling, unlimtied text messaging, and 4GB of data per month for $40 - (insert further details here). You'll remain on the same great nation-wide network you've come to love and rely on, and you'll gain calling to any Canadian phone number without long distance charges! The option to acquire a fantastic discounted phone will allso be available to you. In addition, you'll have access to our great country-wide retail channel to help you with your wireless needs.
Step 5: Thank the customer and make some vagure forward-looking statement
Once again, thank you for support during these changes. We value you, as a customer, and look forward to providing with your best wireless communications value in Canada.
Sincerely,
The Public Mobile Team (or some other generic title, or the name of someone high up whom we don't usually hear from for the purpose of the customers not going after or directing their anger at any one specic person)
Okay - that was for a bit of comedic relief, but did I get it about right? - a broad general statement with a whole bunch of words but really pretty much saying nothing?
Gosh, you've saved someone a lot of work (normally the recent announcements would be Brooke but as you say they may want a generic PM or higher level announcement.
Now the only thing for them to add is a bit more about the Koodo offer to clarify that a bit & a bit more detail on a 3G speed & LTE plan that is comparable.
