$40/4GB Plan - getting $10/month price INCREASE!

[alohaya]

Just got this text message from Public Mobile. They are raising my plan price by $10/month, trying to get me to switch to Koodo. Anyone else got this text? 

Public Mobile here. Starting March 20th, 2018 your rate plan price will increase by $10 per 30 days, making your plan $150 for 90 days. But don't worry! Our sister brand, Koodo, has a way for you to keep your $40 price point. Until March 15th, 2018, join Koodo and get 4GB of data, unlimited text and now additionally get UNLIMITED CANADA-WIDE minutes for $40/month PLUS get a one-time $100 bill credit! Offer valid for xxxxxxxxxxx. Redeem at your nearest Koodo location or London Drugs or online at https://koo.do/gocustomer-service. Show this msg and use promo code GOKOODO404GB to redeem along with 2 pieces of ID. Your phone number is your validation code. You're included on the list for Public Mobile offers and deals. To be excluded, reply unsubscribe. Conditions apply.

[webcrawler]

RE: Price Increase to $120/4G Plan

Dear Public Mobile,

This is a formal attempt to resolve a complaint with regard to the $10/month price increase, as was sent to me via a text from "5133" on February 15, 2018. 

When I signed up for Public Mobile service, my primary motivator was the clause in the fine print that stated that I will be able to retain "$120 / 3-months" rate indefinitely with "no surprises". Public Mobile was a relatively new company, and I took a risk by being a pioneer with this plan. 

This price increase is inconsistent and not what was promised when the advertisement indicated the following "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises".

Please contact me directly via Phone or Email to resolve this issue. Please be advised I will attempt to pursue resolution of this complaint via the CCTS and the Better Business Bureau shortly if I do not hear back within 24 hours.

Thank you.

[webcrawler]

Dear Public Mobile,

This is a formal attempt to resolve a complaint with regard to the $10/month price increase, as was sent to me via a text from "5133" on February 15, 2018. 

When I signed up for Public Mobile service, my primary motivator was the clause in the fine print that stated that I will be able to retain "$120 / 3-months" rate indefinitely with "no surprises". Public Mobile was a relatively new company, and I took a risk by being a pioneer with this plan. 

This price increase is inconsistent and not what was promised when the advertisement indicated the following "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises".

Please contact me directly via Phone or Email to resolve this issue. Please be advised I will attempt to pursue resolution of this complaint via the CCTS and the Better Business Bureau shortly if I do not hear back within 24 hours.

Thank you.

[suhonos]

Hello Public Mobile,

I am writing to inform you that I want like to keep my  current plan with 12GB / 90 days at $120 minus My Rewards that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic.

Thank you,

MJ

[wetcoaster]

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@Starrichawrote:

I got a new number from koodo, it's not my PM number

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Then your PM account is still active and yours to use until the end of your cycle.

Sorry, there are no refunds for unused portions of an active plan.

[orangeworx]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on two (2) cellphones in my household that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS for each household member.

CCTS complaints filed.

Will also hit up social media.

[orangeworx]

As others have stated, there's no chance in hell that my household and other family members will pay the extra 10$ per month. I got the sms yesterday and only just seen it... This is effin ridiculous and sure as sh!t won't switch to Koodo...

I expected that PM kept their end of the deal when they claimed the plan price won't change so long as your on it!

[esong82]

I am formally contacting you to object to the "surprise" $30/90-day price increase in my current plan, of which I was notified by text message this afternoon. As I am sure you have been made aware by other outraged customers, the promotional materials when I originally signed up for this plan in fall 2016 clearly stated, "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises." Link to the promotional plan can be found here HERE.

I am not interested in the included offer to switch to your sister company's "comparable" plan, which has many disadvantages despite your attempts to promote it as substantially similar or superior. Furthermore, switching to the offered Koodo plan by the March 15 deadline would forego the majority of the 90 days for which I was just billed on February 4th, 2018. The offered $100 credit does not even cover the combined cost of this lost usage plus the Koodo SIM plus tax, and are also subject to the following conditions:
The requirements to get the $100 credit:
Subject to credit approval.
While supplies last.
Must upgrade on a Tab to redeem this offer.
Monthly Tab charge and conditions apply.

I am asking you to maintain the price of my current plan, as per our original agreement for as long as I am an active customer. In lieu of this, I am asking you to offer a more satisfactory resolution. If such resolution is not offered and agreed upon by me within 48 hours, I will be elevating my complaint to the CCTS and the Competition Bureau.

Please contact me directly via Phone or Email to resolve this issue.

Thank you.

[juket]

This is a message for a Public Mobile moderator or representative. In order to comply with the requirements for submitting a complaint to CCTS. I am advising you that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards on four cellphones in my household that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic and I will proceed to file a complaint to the CCTS for each household member.

[wetcoaster]

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@stonechuckerwrote:

A valid concern. Who knows now what will happen.  Might have to really start looking at Lucky and Chatr to see if they have suitable plans... I doubt Chatr will, as Rogers has failed me previously.

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@stonechucker

For some of us ChatR and Lucky would only move into the direction of being worth looking into if they would move away from their zones. They are openly punishing people for not living in a major city. That's so last century!

[pharcyde778]

Dear Public Mobile,

This is a formal attempt to resolve a complaint with regard to the $10/month price increase, as was sent to me via a text from "5133" on February 15, 2018. 

When I signed up for Public Mobile service, my primary motivator was the clause in the fine print that stated that I will be able to retain "$120 / 3-months" rate indefinitely with "no surprises". Public Mobile was a relatively new company, and I took a risk by being a pioneer with this plan. 

This price increase is inconsistent and not what was promised when the advertisement indicated the following "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises".

Please contact me directly via Phone or Email to resolve this issue. Please be advised I will attempt to pursue resolution of this complaint via the CCTS and the Better Business Bureau shortly if I do not hear back within 24 hours.

Thank you.

[chrism604]

Since Public Mobile cannot be reached directly, I am writing on here to comply with my CCTS complaint. This is to inform Public Mobile that I would like to keep my current plan with 12GB / 90 days at $120 minus My Rewards. This was part of the Fall 2016 Promo.

Per your own promotional material:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". I have saved a screenshot from your website showing this text.

Please contact me directly to discuss the matter further. 

Thank you

[Starricha]

I got a new number from koodo, it's not my PM number

[hoyjoygang]

Hello Public Mobile,

I am writing to inform you that I want like to keep my current plans with 12GB / 90 days at $120 minus My Rewards that I have collected since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic.

Thank you

Hoyoung

[thebestnicknar]

@WearySky What do you mean by "This price change is being announced WELL in advance"? 

The majority of us were just charged for the 3 month period within the last week or so.  So if even if we wait until the final day to switch to Koodo, we are still out 1.5 months of pre-paid service.

So if the the notice was "WELL in advance" then they would have notified us of the offer to switch to Koodo prior to our bill date, or at least offer the Koodo transfer until the early May when the 3 month plans will end and we can tranfer without having to double pay (the may take upto 4 billing cycles $100 credit, is really equivilant) .

[MosDef]

This price increase is inconsistent and not what was promised when the advertisement indicated the following "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to your website stating this quote: https://productioncommunity.publicmobil ... mited-time...

Please contact me directly via Phone or Email to resolve this issue. Please be advised I will attempt to pursue resolution of this complaint via the CCTS and the Better Business Bureau shortly if I do not hear back within 24 hours.

Thank you,

- Jay

[Mana]

@Starricha .  If you ported your number from PM to Koodo on Feb 9, you needed to have your PM service active in good standing on Feb 9.

So if the payment went on Feb 8, it helped your PM account be to active on Feb 9 and made it possible for you to port out your number.

Since PM is a prepaid service, therefore, there are no refunds.

[kingstonian]

 To who it may concern,

Since Public Mobile cannot be reached directly, I am writing on here to comply with my CCTS complaint. This is to inform Public Mobile that I would like to keep my 2 current plans with 12GB / 90 days at $120 minus My Rewards. This was part of the Fall 2016 Promo.

Per your own promotional material:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". I have saved a screenshot from your website showing this text.

Please contact me directly to discuss the matter further. 

Thank you

[Starricha]

I was charged monthly payment on 8th Feb and I switched to koodo on 9th. I'm looking for refund as i'm no longer using public mobile services. 

[Mana]

@kevin_camera if you need an answer from the mods then please send a private message to @CS_Agent.

In your message to the mods, please include:

- your questions

- your phone number 

- your account number

[coreyman2000]

same here

[MVP]

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@WearySkywrote:

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@Tallguy11wrote:

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@WearySkywrote:

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@Tallguy11wrote:

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being a merchant my self i will tell u this.. chargebacks always go in favor of the customer..very little a merchant can do againt it as if they disagree their processor will cancel their agreement and hold all funds due to them.. also once one processor cancels them no other processor will do business with them again...

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My current company (an insurance company) deals with chargebacks all the time too, and I can tell you that they definitely do NOT always go in favour of the customer.  We have successfully contested many a chargeback, from customers that we sent renewal notices to that didn't bother reading them.  

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and what do u think their processor is going to do when they receive thousands of chargebacks in a few days.. they will cancel the account just for that reason alone.. its in your terms of service that they can cancel the account for too many chargebacks

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They're not going to receive thousands of chargebacks. I'll be surprised if they receive even in the neighbourhood of *hundreds* chargebacks.  This price change is being announced WELL in advance.  Only the most angry and vindictive folks will resort to waiting 2 months until they are charged the new amount, and then filing a chargeback. Most consumers will almost certainly fall into one of these categories: 
- folks who just accept the price increase

- folks who switch over to Koodo

- foils who jump ship entirely

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Not if CCTS reacts promptly (hopefully before March 15 Koodo deadline) 🙂

[wetcoaster]

Still waiting for an official statement in the announcement section, though.

How could they not have anticipated some back lash and at least have an official explanation ready?? The reactions would still be there but at least it wouldn't look like they are all hiding under a rock. (and yes, I know that the mods and likely the senior staff at PM didn't have a say in this...)

If I'd be researching a new cell phone plan right now and stumble into the PM community right now, I would immediately cross PM off the list. The cynic in me is wispering that that may even be an intentional side effect in this whole strategy....

[MoreYummy]

So now the new plan is not unlimited calling?  If so, another trick.  So sad.

[coreyman2000]

Hello Public Mobile,

I am writing to inform you that I want like to keep my  current plan with 12GB / 90 days at $120 minus My Rewards that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic.

Thank you

Corey

[WearySky]

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@Tallguy11wrote:

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@WearySkywrote:

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@Tallguy11wrote:

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being a merchant my self i will tell u this.. chargebacks always go in favor of the customer..very little a merchant can do againt it as if they disagree their processor will cancel their agreement and hold all funds due to them.. also once one processor cancels them no other processor will do business with them again...

---

My current company (an insurance company) deals with chargebacks all the time too, and I can tell you that they definitely do NOT always go in favour of the customer.  We have successfully contested many a chargeback, from customers that we sent renewal notices to that didn't bother reading them.  

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and what do u think their processor is going to do when they receive thousands of chargebacks in a few days.. they will cancel the account just for that reason alone.. its in your terms of service that they can cancel the account for too many chargebacks

---

They're not going to receive thousands of chargebacks. I'll be surprised if they receive even in the neighbourhood of *hundreds* chargebacks.  This price change is being announced WELL in advance.  Only the most angry and vindictive folks will resort to waiting 2 months until they are charged the new amount, and then filing a chargeback. Most consumers will almost certainly fall into one of these categories: 
- folks who just accept the price increase

- folks who switch over to Koodo

- foils who jump ship entirely

[Rukus]

Hello Public Mobile,

I am writing to inform you that I want like to keep my  current plan with 12GB / 90 days at $120 minus My Rewards that I have had since the Fall 2016 Promo.

Per your own promotional material and answers to customers:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

Please contact me directly to discuss the matter further. If you do not respond within a 24 hr time frame I will assume that you reject all communication on this topic.

Thank you

Mark

[coreyman2000]

Go to this link https://www.ccts-cprst.ca/for-consumers
... aint-form/

Select Contract
Select Wireless
When did you become aware? Feburary 15, 2018
Select Public Mobile
Select Personal

Answer: YES that you have tried to resolve this with the company

Answer: NO that there are no other organizations which have the authority to compensate a customer for losses currently helping you to resolve this complaint.

You can answer with the following or change it as follows:

My plan provided me with 12gb of data for for $120/every 3 months. They are increasing my bill to $150/3 months starting March 20th. This is inconsistent and not what was promised when the advertisement indicated the following "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil
... td-p/77350

To allow me to keep my plan as I have fulfilled my side of the contract to continue to be an active customer at $120/3 months for the same service I was guaranteed without having to switch to another carrier.

Enter your personal info

Attach a photo of the public mobile post screenshot if you want.

[Mystery]

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@pssstwrote:

Switching to a new provider will still cost another $10 + HST just for a new SIM card.

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It's actually $15, plus likely the tax too, if go with the Koodo deal.

[hotcakes]

Just adding my voice to the masses here. 

Since Public Mobile cannot be reached directly, I am writing on here to comply with my CCTS complaint. This is to inform Public Mobile that I would like to keep my 2 current plans with 12GB / 90 days at $120 minus My Rewards. This was part of the Fall 2016 Promo.

Per your own promotional material:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". I have saved a screenshot from your website showing this text.

Please contact me directly to discuss the matter further. 

Thank you

Andy

[kevin_camera]

Hi Mods, can you please provide as much information as you can for the questions below?  You guys may have answered questions here and there, but since there isn't a public announcement with some F.A.Qs, it's hard for us to dig for these answers in the forums.  These are the questions for those who got the text for the $10/30 day increase.

(Yes, yes, PM community, we can complain, we can fight, but in the end we know that the market is dominated by the big 3 telecoms and we as customers are not going to win.  Prices are controlled by the big 3 for 20 years and we never "won", and we ain't gonna win now.)

1) Can you please let us know what happens to our prepaid long distance minutes and data add on when we transfer to new Koodo plan?

2) My next payment cycle is on March 11th.  If I choose to stay for another 90 days, will I be paying $120/90days minus rewards or $150/90 days minus rewards?

3) Is the Koodo plan BYOD or can it be combined with a tab?

4) If I choose to transfer at a store, can this be done only at "Koodo" stores or can it be done at say, bestbuy?

Thanks

[pssst]

Unlimited canada Wide Calling is only from the specified hours (see below), so it's not really UNLIMITED.

https://www.koodomobile.com/rate-plans?INTCMP=KMNew_BodyMenu_Shop_Plans

For Canada-wide plan, unlimited Canada-wide calling from 5pm to 8am, Monday through Thursday, and 5pm Friday to 8am Monday