3g price increase

[Enz]

I just got a text that I'm getting a price increase because of my device being 3g. It is  samsung galaxy a56 ..clearly a 5g cell. What gives?

[BKNS27]

@Enz 

Just to be clear 5G is the speed of your data and has nothing to do with VoLTE making or receiving calls. PM has a whitelist of phones that are VoLTE compatible.

[Yummy]

No matter how old or new your phone or from which company you bought it if it is NOT compatible with PM network – check VoLTE compatibility on PM site – then that phone will NOT work with PM services.

ALWAYS check PM database with your phone’s IMEI – current phone or prospective purchase.

[softech]

@Enz 

A56 should be compatible with PM VoLTE network.  You can use the  IMEI checker on this page to confirm:  https://www.publicmobile.ca/en/on/get-help/articles/volte 

If it shows compatible, you won't be charged $5 extra.  Just report the result WITH PM CS agent 

  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there