3GNetwork

[KJ3085]

I got the same message. Simple google says my phone A20 is voLTE compatible so I just moved to 5G plan. I am just hoping it will work.

[softech]

@KJ3085 

honest, I do not think the phone is on the whitelist, and it is probably too old to be on the whitelist.  But, you are very likely need to buy a newer, Canadian model phone like Samsung A15, A35 or newer

but you can confirm that with support by opening ticket

[KJ3085]

My mobile voice network type under SIM card status moves to UMTS during the call even though signal is showing 4G. Does that mean my phone is not compatible ? 

[softech]

@KJ3085 

From what I understand Samsung A20 is not on PM's VoLTE whitelist. 

However, if you see LTE when making calls, then it is using VoLTE and you might be ok.   I suggest you to open a ticket with PM CS agent to clarify.   Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
                then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    

And remember to come back and let us know what the agent says

[KJ3085]

My phone already showing 4G or LTE when making calls or when WIFI is not enabled. So it is VoLTE compatible. I feel like public mobile IMEI database is not up to date.

[BKNS27]

@KJ3085 

To be sure if your Samsung A20 is VoLTE compatible and is on the PM whitelist of approved devices. Enter the IMEI of your A20. Here is more information:

https://www.publicmobile.ca/en/get-help/articles/volte 

[umnikke8]

Changing plans won't have any effect, you need a phone that is on Public's compatible list.