3GNetwork

[ConfusedLady53]

I received a text telling me I need to switch to Telus? Before March 1,2027. Why can't I just up my plan to a 5G? Would someone be so kind and explain why I can't stay with Public. Do I need to buy a new phone to enable VoLTE to work? Thank you in advance for respondiing.

[ConfusedLady53]

umnikke8

I am going to be purchasing a new phone, I truly enjoy Public. Wish all my utilities were as generous as Public. I have always paid on time, never have I ever been thanked like I am thanked by Public, is an easy peasy site,very rarely have I ever had an issue, and when I do have an issue, is usually my old brain screwing up, this community support truly rocks. Thank you umnikke8.

[umnikke8 · Accepted solution]

Yes, the issue is likely your phones compatibility with VoLTE on the various networks. You might have a device that Telus supports with VoLTE, but Public does not. You can check if Public supports on the link below. If its not supported, one option is to switch to Telus, another is to buy a new phone and stay with Public. Changing plans will have no effect.

https://publicmobile.ca/en/get-help/articles/volte