3G

[Lio1]

I am paying as 4G customer why I have the 3G logo on the top right of my mobile data?

[computergeek541]

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@Alexandra_mae wrote:

Does your plan include unlimited data? If not and your your data allowance is low or used up sometimes public mobile will bump you down to 3G network until the plan renews or you top up your data.

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The above isn't correct.  There is no bumping of anyone to specific network.  All Public Mobile customers have access to the same networks.  Even on 5G plans with unlimited data at reduced speed, the available network type doesn't change after the speed has been slowed down.

Also, customers who have plans that don't have unlimited data don't get changed to a different network either.  The data stops working completely.

[Alexandra_mae]

Does your plan include unlimited data? If not and your your data allowance is low or used up sometimes public mobile will bump you down to 3G network until the plan renews or you top up your data.

[Moh3]

Hi,

My understanding is that it can depends on your current location where 3G is not available. But not sure.

Hope that helps.

[slusagm]

Also Reset Network Settings after reboot 

And what phone do you have?

[Lio1]

I will restart the mobile it seems good idea.

[Lio1]

Yes I did

[Chalupa_Batman]

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@Lio1 wrote:

I am paying as 4G customer why I have the 3G logo on the top right of my mobile data?

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What phone are you using? Your phone may only have 3G capabilities on the Public Mobile network.

Have you done a speed test to see how fast your downloads are? If not, give it a try and let us know.

[hairbag1]

@Lio1 

in the settings on your cellphone, you can select 4G / LTE...have you looked into that ?