I recently upgraded my 3G service to 4G (Feb16) and have not noticed a speed increase. Is there something I need to do on my phone? I have rebooted it.
Good point. I purchased the 4G upgrade but my plan still says 3G. They said my plan would be updated at the end of the month but I thought I would get the 4G service immediately after approving the upgrade on the 16th. I guess I will have to wait until my plan is updated the beginning of March before I get the service. Does this sound right?
@WayneH That's right. You won't receive any benefits until the new plan is paid for and comes into effect.
Good point. I purchased the 4G upgrade but my plan still says 3G. They said my plan would be updated at the end of the month but I thought I would get the 4G service immediately after approving the upgrade on the 16th. I guess I will have to wait until my plan is updated the beginning of March before I get the service. Does this sound right?
I recently upgraded my 3G service to 4G (Feb16) and have not noticed a speed increase. Is there something I need to do on my phone? I have rebooted it.
@WayneH , did you do an immediate renewal or has the account completed a scheduled renewal? Once the 4G speed plan kicks in, you should be seeing a higher download speed provided you are getting either a 4G or 5G connection on your phone. There is no need to do network resets. The speed cap is handled at the Public Mobile end by way the current plan that is enabled in an account. Note that your phone can connect to 4G or 5G network provided it is compatible regardless of the plan speed you have in the account. Plan speed and network connection are two different things.
Thanks for responding. I have an iPhoneXR and the Cellular/Voice & Data setting is set to LTE. The only other option is 3G. The current download rate is 3MB down, 1 up (3G slow).
