3G plan but phone connects to LTE

[sparlos]

Hi all! Very excited to be with public mobile.

Just had a quick question regarding how my phone connects to the network. I'm on a 3G plan but my phone connects via LTE. I just wanted to make absolutely sure that I'm not going to get any overage charges for my phone connecting via LTE instead of 3G.

Thanks so much!

Stephen

[sheytoon]

I think you're right @stonechucker. I'm having a lot of deja-vu lately!

[stonechucker]

Isn't this a the same as a thread we we’re in yesterday @sheytoon ?

[sheytoon]

Totally agree! In fact I think all the customers agree too. Only the Telus marketing department is being stubborn!

Right @Dave_M? 😉

[XionBunny]

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@sheytoon wrote:

@sparlos, it's a poorly named plan. It has access to LTE, but limited to 3 Mbps.

As mentioned, there's no overage charges with PM.

Please note the speed limit will take 2-3 days to take effect. Try not to do too many speed tests in the mean time, as they will eat your data quickly.

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They really should rebrand it as LTE lite instead of 3G that way people would still understand they are moderately throttled.

[srlawren]

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@sheytoon wrote:

@sparlos, it's a poorly named plan. It has access to LTE, but limited to 3 Mbps.

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@sheytoon it sure is!.  @Alan_K as promised, I'm continuing to tag you whenever I see customers confused by the naming of the so-called "3G" data plans.  

[sheytoon]

@sparlos, it's a poorly named plan. It has access to LTE, but limited to 3 Mbps.

As mentioned, there's no overage charges with PM.

Please note the speed limit will take 2-3 days to take effect. Try not to do too many speed tests in the mean time, as they will eat your data quickly.

[GR]

LTE is better and will be capped at 3 Mbps so your phone can decide which band to stay on. When it's a call it will automatically go to 3g

[sparlos]

Oh man I've been conditioned by previous companies to fear that any slight abnormality to what I'm used to might end up charging me more. No overages, amazing! Thanks very much 🙂

[Melissa-H77]

The great thing with PM is that you pay first and there are no over charges.