Community

Sham_Madani · 9 hours ago

Hello, I just received a message that I’m going to charge 5$ more because of my device that uses 3G, I’m not sure why because I’m using 5G data on my phone & I don’t really understand the extra charge!

cigarsmoker · 7 hours ago

ok just an old school guy trying to avoid the new tech. thank you for getting back to me.my phone is a samsung SGH-A847M that i bought in 2011 same battery never a problem just love it,can you recommend a phone close to that one,i have a pc i dont need one on my phone. again thank you for your time take care.

softech · 7 hours ago

Moved: https://productioncommunity.publicmobile.ca/t5/Oracle-Archive/Place-to-move-redundant-threads/m-p/1437278#U1437278

LB2004 · 7 hours ago

Hello. I received a message stating "Public Mobile update: Your device uses our 3G network. Starting June 15, 2026, you will see a $5/mo 3G usage price increase on your bills if you continue using this device. Your monthly price will change from $18 to $23.

Switch to a 4G LTE/5G device to avoid this amount on your bill starting on your following renewal. You can cancel your subscription without penalty until 30 days after the effective date of this change."

However, my device does support 4G LTE. It is a Samsung galaxy A31. How can I inform public mobile.

Thanks

@All

MONAM1512 · 7 hours ago

Public Mobile update: Your device uses our 3G network. Starting June 15, 2026, you will see a $5/mo 3G usage price increase on your bills if you continue using this device. Your monthly price will change from $36 to $41.

Switch to a 4G LTE/5G device to avoid this amount on your bill starting on your following renewal. You can cancel your subscription without penalty until 30 days after the effective date of this change

For more information: publicmobile.ca/sl/a3aVuPCB5E

Received the above message. I am using OnePlus 12 device which is a 5G/4G LTE enabled device.

I have set preferred network to 5G preferred. APN setting as Public Mobile. Operator name also Public Mobile.

I am confused as to why I am receiving this message. Can a Customer Service representative contact me please.

hector_PB · 7 hours ago

i got a text saying my phone is using 3g network and i will have a 5$ increase. my phone is 4g/lte. why am i getting this?

OrionSteel · 7 hours ago

That's the point of charging. Making you switch.

mike-in-deep · 7 hours ago

My phone checks out. Its volte compatible

hTideGnow · 7 hours ago

hi @Mogy

it is not whether you have a 4G or 5G plan or whether your phone has VoLTE itself, it is whether you phone is on PM's VoLTE whitelist

Please use the VoLTE checker here to confirm:
https://www.publicmobile.ca/en/get-help/articles/volte

if it show no checkmark besides VoLTE, you will need a new phone (paying $5 is not a long term solution as PM will end its 3G network in March 2027 anyway)

if you see a checkmark besides VoLTE, then you can ask PM agent to confirm. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

OrionSteel · 7 hours ago

Thanks.

Status bar says LTE, and when I call it says G4, so all the tests I found online says my phone support G4 and volte.

However when I check suggested IMEI it fails.

I would not think Motorola would not be supported by PM. But if they don't I guess I have to switch. But it makes no sense since phone says it's using G4 when I call.

hTideGnow · 8 hours ago

hi @mike-in-deep

it is the phone, not your plan. You can use data on the LTE network, but not when it is using voice

check the IMEI checker here, if you don't see a check mark besides VoLTE, you need a new phone
https://www.publicmobile.ca/en/get-help/articles/volte

cigarsmoker · 8 hours ago

how long do i have to use my phone before PM kills it

mike-in-deep · 8 hours ago

I recently recieved a text saying my phone is using the 3g network and that my bill will increase by $5 next month if i continue to use this device. The plan I currently have uses the 4g network and my phone is set to LTE as preferred network. What gives? Did i get this text in error?

Knobby8 · 8 hours ago

Thanks for the reply. Just to clarify — my phone is fully LTE/VoLTE and never touches 3G, so this looks like the same automated misclassification others are reporting today. Bell doesn’t apply this kind of surcharge, and there’s nothing indicating they will. I’m not too concerned about it. If PM actually applies the charge, I’ll just port out. Life’s too short.

hTideGnow · 8 hours ago

hi @Knobby8

a Redmi Note 13 might have VoLTE, but it is not on PM's VoLTE whitelist

confirm it using the IMEI checker here:
https://www.publicmobile.ca/en/get-help/articles/volte

Sansan · 8 hours ago

Make sure you check other carriers before you switch, as eventually all Bell and Rogers will follow suit.

hTideGnow · 8 hours ago

hi @Yudelinnnnn

if you need to manually toggle it on, your phone likely not on PM's VoLTE whitelist

but you can check with PM support agent and see if they will take your request to add it to the whitelist

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Sansan · 8 hours ago

What's your phone? Did you check it yourself?

https://www.publicmobile.ca/en/get-help/articles/volte

But you would need confirm with them directly.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

hairbag1 · 8 hours ago

@Mogy

Public Mobile is a pre paid service so you'll never be billed later for something you didn't buy. If your cell works on 3G, 4G/LTE or 5G...then all is well. Make sure you have a Volte enabled cell as the 3G will eventually be phased out across Canada but only Manitoba is affected today.

Knobby8 · 8 hours ago

Just posting this in case others are seeing the same thing.

My phone is a Redmi Note 13 (4G model). It connects on LTE, shows VoLTE active, and calls stay on 4G without dropping to 3G. Despite that, I received the automated message saying I’ll be charged the $5/mo 3G usage fee starting June 15, 2026.

This looks like a system misclassification, since the phone never uses 3G and everything runs on LTE/VoLTE.

I’m not too worried — I don’t think the charge will actually apply. But if it does, I’ll just port out. Life’s too short.

Yudelinnnnn · 8 hours ago

Hi, I received a text about an upcoming $5 fee for using the 3G network. However, I have recently reconfigured my phone and am now successfully making all calls exclusively over your 4G/LTE network using VoLTE. Could you please check my current network usage and confirm that my account is no longer flagged for this $5 fee?

hTideGnow · 8 hours ago

@cigarsmoker wrote:
samsung sgh-a847m

HI

@cigarsmoker

that is a Samsung Ruby, it probably lacks VoLTE anyway, and certainly not on PM's VoLTE whitelist

Mogy · 8 hours ago

I am currently using a 2025 UMIDIGI Note100 5G which has a LTE 3,4,5 option only, so if Public mobile sends out that signal only or it is the strongest signal in that area then this device will proceed using that 3G signal and that is on Public Mobile for not upgraded their network not our fault for using this out of date service network, so in conclusion if I am charged any extra funds when I am currently on a 5G plan then I will terminate this plan immediately and switch to another carrier that won't pass on this ridiculous surcharge.

hTideGnow · 8 hours ago

HI @Nissan_Zaman818

Xiaomi Mi 5G is not on PM's VoLTE whitelist

hTideGnow · 8 hours ago

@Jpshum5 wrote:

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hi @Jpshum5

that is my template

hTideGnow · 8 hours ago

hi @lucpublicmobile

Pixel 6 should work. Ask PM agent to check

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Jpshum5 · 8 hours ago

Hi @lucpublicmobile

use the IMEI checker to see if you have a green checkmark for VoLTE for your phone

https://www.publicmobile.ca/en/get-help/articles/volte

if it has one, ask PM agent to verify:

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

lucpublicmobile · 8 hours ago

There must be a mistake somewhere. My google pixel 6 pro fully supports everything according to their checklist, and yet its not the first time that it tells me to change my phone.

I did not click this link so maybe it's a scam? I'm not sure because I received at least 2 other text messages from the same number and a different number (4011 and 4013). The first one wanted me to buy a new phone with TELUS in order to stay connected. This one simply tells me about an overcharge, which is new.

Jpshum5 · 8 hours ago

use the IMEI checker to see if you have a green checkmark for VoLTE for your phone

https://www.publicmobile.ca/en/get-help/articles/volte

if it has one, ask PM agent to verify:

submit a ticket with CS Agent using Chatbot here:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")

If any issue with ticket submission, you can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

OrionSteel · 8 hours ago

I just got G3 bill warning, but my phone support LTE. It is a Motorola G8 power, it supports LTE, the status bar at top of screen even says it is in LTE mode.

What is problem?

I like this phone, it last a full day on one charge. None of the new phones do.

What is fix here? Should I just switch carriers?

cigarsmoker · 8 hours ago

samsung sgh-a847m

Community

Text regarding $5/mo 3G usage price increase