Hi I just purchased 3 G of data not realizing that is is only good for 30 days. Is this new? I thought once you purchased data it was good until it was used up?
If this is the case and it does expire in 30 days, I would like a refund please, as I still have data left from my previous purchase.
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HI @nino1 sorry, it is a new policy for data addon. Luckily just data and not voice
But the old data you got before are non-expiring still
to request refund, check with agent by message:
yes it's new and it is not improvement definitely
if you didn't use any of it maybe you will be able to get refund, worth a try contact customer support https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
On the brighter side, it looks like they will be offering free unlimited at 512k speed once you do run out of your data
I didn't see the formal announcement, but if you get your refund back and still have the data would you mind letting us know if it works?
@nino1 - 3G plans or you are talking about data addons? Yes, newly purchased data addons are now good for 30 days after purchase.
WE can't help you with refunds or credits, we are just customers like you here.
To reach Public Mobile Representatives (CSA) to do this by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)