3 week no service, and now the sim of previous carier is blocked
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12-07-2016 01:55 PM - edited 01-04-2022 01:22 PM
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12-07-2016 03:39 PM
I have done all those things, zero response on any channel. It is getting ridiculous and I just filed a complaint with CCTS.
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12-07-2016 03:15 PM
Do one, or all, of the following:
- post your issue to PM on Facebook/Twitter
- send tech support the webform found by following the "buttons" in this link, https://publicmobile.ca/en/on/get-help
- send a private message to any moderator with your phone number and a description of what has happened, but given their backlog it will likely be several days before they respond.
Meanwhile, if your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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12-07-2016 02:01 PM
Thanks
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12-07-2016 01:59 PM
HAve you private messaged the moderators?
If so the 19th is where they left off last as dates they were correcting. Either way three weeks is much too long. Hopefully someone can help you out today.
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12-07-2016 01:59 PM
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12-07-2016 01:58 PM
