@Community_QA
I wouldn't change your plan yet. If you are unhappy with this unjustified 30% increase in your plan price after the federal government in 2020 insisted Canadian mobile providers lower mobile plan prices for most plans by a minimum 25% by 2022 then take the first step and register your outrage and complaint with customer support.
Telus has purposely slowly rolled out informing select customers that have the $10 plan with both their brand and public mobile by email and text message so as to not create a sudden uproar of discontent so that their planned rate hike based solely on greed will be implemented without protest. There are many customers including myself yet to be informed of the proposed changes.
If every customer with this plan registers their displeasure and considers taking it a step further than just contacting pm but also file a CCTS complaint, contact the CRTC, write to their MP or MLA and raise their voices in derision the Canadian Telecommunications Act has legislation to require a review of rate hikes such as this one that goes against the spirit and goal of the federal government's mandate to lower mobile plan prices, encourage competition and make mobile communication affordable and accessible to all members of Canadian society.
This rate hike is a slap in the face of customers who can least afford a ridiculous price rise on the most basic of mobile plans. Telus and their shareholders should be ashamed of their almighty pursuit of the dollar or in this case $3 off the backs of their loyal customers.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#
