2FA codes going to old number after port-in

[figjam20]

Hi, I'm a new PM user who came from Telus. 

I activated on a temporary number and then ported-in my desired number from my old Telus account. 

The issue I’m having is that now, when signing in to PM, the 2 factor authentication code goes to the temporary number. I can’t find a place where to change this in my account settings. 

Is there any way to fix?

Thanks!

[slusagm]

not your fault, it is a PM hiccup.  The system not smart enough to update the EverSafe phone number after a phone number change or port, so many asked that too

happy that all sorted 

[figjam20]

Thank you! I did not realize that the phone number for Eversafe was not updated, while my account showed it updated in other areas. This worked, thank you!

[slusagm · Accepted solution]

you can probably fix it yourself

on the 2FA screen, click Didn't receive code or Resend Code and then use Send Email to get code via email

once you are logged in, you can then go to Profile page, then click Manage EverSafe ID and update the phone number there yourself

of course, if you cannot get the 2FA code via email, then you need to ask PM to help.  You won't be able to open proper Chatbot ticket, so   Just message them: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@figjam20  You can get support to help you gain access agin and update the number in your ever safe ID 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437