$29 Plan Request

[stevenymlee]

Hello support team,

I would like to know if there is any chance that you could do a courtesy request for me and switch me to the Boxing Day deal plan for the $29 5G 10GB Can-US-Mex plan.

As you can see in the records, I have been a very local customer over the years, and I hope to keep it this way.  Thank you kindly in advance and happy holidays.

Steven

[Yuri_Lviv]

I think it’s randomly offered to some customers but not others. I will be filing complaint. 

[MuskokaGuy]

ihave also reuested the the same swicth

[hTideGnow]

hi @MuskokaGuy 

moving number between the same carrier is not a port.  Port has to be moved to another carrier

so, you can port your number to another carrier and port back into PM, but you cannot move number between 2 PM accounts. Many asked this question all the time and we have confirmation that numbers cannot be swapped between accounts

[MuskokaGuy]

• why cant' I port?

[hTideGnow]

hi @MuskokaGuy 

you can port your number to another carrier and port back into PM

but you cannot simply move your number from exiting account to your new PM account

[MuskokaGuy]

why can't i port my number? I can port it to Freedom Mobile....

[hTideGnow]

hi @MuskokaGuy 

so, you already cancelled and re-enroll?  Only problem is you have to be willing to give up your number as you wont be able to move the existing number from old to new account. 

[MuskokaGuy]

i would like to change to that plan also as I don't use very much data, but I want to use my phone in mexico and Usa for about 30 days per year.   I cancel my account at $35/ month and re-enroll at $29 /month. I;ll save 6/month over 10 years = $720 - not a insignficant amount. C'mon PM, extend us the benefit or I cancel and go through the whole process of re-siginng up.

[TheSterlinger · Accepted solution]

@stevenymlee  hello please note this is a Community of customers like yourself. 

Very unlikely they will do it for you,  bit you never know,  they might give you a Christmas break 😉. 

Message them at link below.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Handy1]

@stevenymlee  Note the community is just customers like you and myself trying to help one another . We can only change to the plans that are available to us to change to in our accounts despite what we see on the website , but if you want to try and ask support you need to submit ticket with them. And here’s how to do that 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage