@Rabuf wrote:
My sister is in Florida today and yesterday she bought the 10 day $20 US roaming addon. She told me she has an iPhone and said she has data roaming turned on. She says none of it is working. ie no data, no texts and no voice. Is there something else she needs to turn on on the iPhone?
She might need to manually select either the AT&T or T-Mobile network.
As for the add-on itself, have her check in the self-serve account if it was purchased in properly. When going through what looks like the steps to purchase an add-on, proceeding only adds funds to the account balance if there isn't enough already there. At that point the customer needs to go through the process again to make th actual purchase.
