Hello Public. I have 2 vouchers that I couldn't use to activate my service. I used my credit card and the account was activated. How can I fix my vouchers so I can use them?
Hi everyone, I want to reassure you that I'm still aware of this issue and trying to get to the bottom of it.
Our technical team returned with the knowledge that there's a possibility that a voucher won't work if the serial number is used instead of the actual voucher number, and that multiple incorrect tries will lock the customer into a fraud list.
However, I'm not convinced this is true for our long time customers- it's been a challenge getting examples for our team to investigate. It could really help me if anyone can private message me a voucher code that didn't work right away or currently does not work.
Vouchers can take up to 48 hours to be activated if you purchased it from a store. Keep trying it might start working but for now send a message to the moderator team to look into this as your account might have been back end automatically flagged* to not accept the voucher. The moderator team can be reached via private message using this link.
*As per Alan_K there is something called a "fraud list" which can prevent public mobile customers from redeeming vouchers that they are looking into.
Another similar case. Now i wonder if there is something going system wide. @CS_Agent, any info on this?
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
Hello Public. I have 2 vouchers that I couldn't use to activate my service. I used my credit card and the account was activated. How can I fix my vouchers so I can use them?
When did you purchased your PM voucher and from which store?
Some store has 24 hours wait before PM voucher is activated.
